DBNK Consultants Limited

Our Contact Evaluation

Are your sales team using CRM / DMS correctly? Are they as good on the phone as they are customer facing? Are you missing out on potential sales? DBNK offer a contact follow up service to answer these questions and turn some of your "lost" enquiries into appointments and incremental sales.

Our Contact Evaluation Services

Follow up within 24 hrs.

We will re-qualify customer.

We will re-appoint.

"Lost Sales" follow up.

We will establish reason for non completion.

We will identify training requirements.

Evaluate existing processes.

We will improve your conversion rate.

Premium Features

We have a call centre in place to follow up any sales enquiries on your behalf, within 24 hours of first point of contact. We will re-qualify the customer with our specialist team and reappoint on behalf of your sales team to suit you.

We also speak to any "lost sales" that may have been on your system for a certain period of time but without success. We can establish their reason for not completing the purchase with you. This will enable us to identify if there may be particuliar training needs for some of your staff or the customer may still be in the market therefore there may still exist some opportunity.
We have the processes and experience in place to really make a difference to improve both your sales team's skill set as well as your conversion rates.